Create a Support Case

Please describe the problem in as much detail as possible. When did you first notice the problem? What servers/workstations/users are affected? Is the problem happening wiht a specific OS or across all platforms? Do you have a debug file? Can you replicate the issue with a test case?

Help Us Help You

If you have a question you will find most answers here .

Most support cases are resolved quickly with a few steps. If you have not already done so please generate a debug file. You can also follow these simple steps to do some basic troubleshooting.

Here are steps to save your config to a .REG file and email us. You can email relevant files here (support [@]

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